Holding Insurance Companies Accountable for TCPA Violations

While some people continue to rely on local agents for their insurance needs, many go online in search of the best rates for home, life, and car insurance policies. Unfortunately, websites offering a ‘free quote in minutes’ can end up being a trap which opens the door for unwanted telemarketing calls. Consumers are protected against these types of calls by the Telephone Consumer Protection Act, and TCPA violations could entitle you to compensation of $500 to $1,500 per each call you receive.

Internet Insurance Marketing

According to J.D. Power, roughly 74 percent of those seeking home, life, or auto insurance look for quotes online. Of this number, only 25 percent actually purchase online, while 50 percent are referred to an agent. Insurance companies are aware that most people like to shop around for quotes before making a purchase, and they contract with aggregate websites as a way of getting leads on sales. When this marketing scheme involves telephone calls, they are subject to the Telephone Consumer Protection Act (TCPA). This prohibits telemarketers from doing the following:

  • Using automated, robocalls to target potential customers;
  • Contacting consumers without prior express consent;
  • Sending internet to telephone text messages;
  • Calling repeatedly or during late night and early morning hours.

When looking for an insurance quote online, be wary of entering personal information before checking out the website first.

Receiving Unwanted Calls from an Insurer

If you requested a quote from an online insurer and are now being harassed with telemarketing calls, it is important to take the following steps:

  • Register your number with the Federal Trade Commission’s Do Not Call list.
  • Jot down the date, time, and name of anyone who calls you, along with the company they are representing.
  • Ask for a call back number, and inform the company you do not consent to being called.
  • Check with our TCPA attorney to find out if you are entitled to compensation.

Call or contact Keogh Law LTD online and request a free consultation with a Chicago consumer protection attorney today. We can discuss your situation and the information that will need to be collected in order to build your case.

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Based in Chicago, Keogh Law, Ltd., represents clients in Illinois communities such as Orland Park, Calumet City, Hammond, Aurora, Naperville, Oak Brook, Schaumburg, Glenview, Skokie, Waukegan, Joliet, Bolingbrook, Cook County, DuPage County, Kane County, Lake County, LaSalle County and Will County. We also represent clients nationwide.

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